Your account and your access

You need an account to read a guide you have bought. Keep your password to yourself and tell us if you think someone else has it. You must be 18 or older.

One purchase of The Conflict Code covers both partners in a relationship. Your partner gets their own login: add their email from your account page and they can sign in themselves. Either of you can remove the link between your logins at any time. If your partner had signed in, the two of you then choose which of you keeps the course, and the other keeps access to read it. That happens once for each purchase: anyone removed after that loses access. Lifetime access means for as long as we operate the service, including future updates to that guide. If we ever have to shut down, we will give you at least 30 days notice and a way to download what you bought.

What you may and may not do with the material

Everything we publish, including the text, the six-pillar framework, the worksheets and the design, belongs to us or our licensors. You get a personal, non-transferable license to read it, print the worksheets, and use all of it in your own relationship, for as long as your account exists.

You may not republish it, resell it, post it publicly, share your login with anyone else, use it to run a course or group of your own, or feed it into a system that trains or fine-tunes an AI model. Clinicians and coaches who want to use this with clients should email us, since we are happy to talk about licensing.

Prices and payment

Payments are processed by Stripe, and Stripe's terms apply to the transaction. Prices are in US dollars and exclude any tax we are required to collect, which is shown at checkout. When you buy a guide, you agree that Stripe may keep your card on file so you can add the Course Coach in one press; we charge it only when you press to buy, and tax is added the same way. We can change the price of anything we sell in future, but never for something you have already bought.

The AI Course Coach is a separate purchase. It is $20 per month, which includes 100 coaching messages a month, or $97 once for lifetime access while the founding offer is open, which includes 500 coaching messages. The founding offer is for the first 200 founding members, and it is open to you for one week after you buy a guide. One membership covers both partners: each of you has your own login, and you share one conversation with the Coach. Lifetime access covers the Coach for every guide we publish, for as long as we operate the service. If you run out, you can add 250 messages for $19 or 600 for $39, and those messages never expire. A message is one message you send. The Coach's replies do not count, and neither do messages that get a safety response. Unused monthly messages do not roll over. A monthly subscription renews automatically until you cancel, and you can cancel any time from your account, which stops the next charge and leaves your access running to the end of the period you paid for. The guide is complete without the Coach and you never need it to finish the course.

Each course purchase includes 3 free Coach questions for the couple to share, once. A question is one message you send that gets a reply. Messages that get a safety response do not count, and the free questions are separate from any paid allowance.

The Coach, specifically

The Coach is software. It generates responses from a language model and it can be wrong, incomplete, or confidently mistaken. It does not diagnose, it does not treat, and it must not be relied on for a decision about your health, safety, or legal position. Do not use it in an emergency. Use of the Coach is subject to fair-use limits, currently 30 messages a day per membership, so that one membership cannot degrade the service for everyone else.

Refunds

Covered in full by the Refund Policy, which forms part of these terms.

Ending the agreement

You can close your account whenever you like from your account page, or by emailing us. We may suspend or close an account that shares logins widely, redistributes the material, abuses the Coach, or breaks these terms in some other material way. If we close your account for a breach, you are not entitled to a refund.

Disclaimers and limits

The service is provided as it is. We do not warrant that it will be uninterrupted, error-free, or that it will produce any particular result in your relationship. Nothing here excludes a liability that cannot lawfully be excluded.

Subject to that, our total liability to you for any claim connected to the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of the State of North Carolina, United States, and any dispute goes to the state or federal courts located in Buncombe County, North Carolina. We have deliberately not required arbitration. If something goes wrong, we would rather refund you quickly than argue about the forum.

If you are not safe

This course assumes two people who both want the relationship to work and who are safe with each other. It is not designed for a relationship involving abuse, coercive control, or fear, and some of its practices could put you at greater risk in one. In the United States, the National Domestic Violence Hotline is 1-800-799-7233, or text START to 88788. If you are in immediate danger, call 911. If you are having thoughts of suicide, call or text 988.