The guarantee on a guide

If within 30 days of buying The Conflict Code you do not believe it was worth well more than you paid, we refund you in full. You do not have to explain yourself, you do not have to prove you read it, and you keep any worksheets you have already printed and filled in. We would rather you had the material than the argument.

We issue the refund to your original payment method within two business days of your email. From there it is your bank’s timing rather than ours, and a card refund usually appears within a further 5 to 10 days. Your access to the guide ends when the refund is issued.

The Coach subscription

Cancel a monthly subscription any time from your account. Cancelling stops the next charge and your access runs to the end of the period you have paid for. We do not pro-rate part of a month, but if you were charged for a month you have not used and you tell us promptly, email us and we will sort it out.

A lifetime Coach membership is refundable in full for 30 days on the same terms as a guide.

The limits, stated plainly

After 30 days we do not refund a guide, because lifetime access to something you have read for a month is not really a trial any more. We may decline a refund where an account has redistributed the material or where someone has bought and refunded repeatedly. Neither is common and neither is aimed at anyone acting in good faith.

If you are outside the United States, you may have statutory refund rights that go further than this policy. Those rights stand regardless of what this document says.

Before you dispute a charge

Email us first. A chargeback costs us a fee and takes weeks, and we will almost certainly just refund you. If you do not recognize a charge from us, that is worth an email too, since it may be your partner's purchase on a shared card.